In individual cases, data may still have to be transferred to the server in the morning after the measurement has ended. There may be various reasons for this (flight mode, low WiFi speed, etc.). Please check the following points:
A slow upload may also be due to your device's energy-saving mode, which does not allow uploading in the background. Under the question “How do I deactivate my energy-saving mode?” you will find instructions on how to deactivate the energy-saving mode depending on your smartphone. If the problem persists, we recommend reinstalling the app, as this often fixes minor errors.
Due to the high demand for risk analyses, analysis times may be longer in some cases. We are currently working on speeding this up and apologize for this.
You can easily reset your password using the e-mail address you provided. If you enter your password incorrectly once when logging into the app, the following message appears: “Login failed. Forgot your password?”. Tap on it to receive an email with a link to reset your password. If problems occur, please try opening the link on a computer or in a browser. If the reset still does not work, please contact us by e-mail at community@diametos.com or via the form below.
Snorefox provides the most reliable information if you measure the entire night, i.e. from going to bed to waking up the next morning. The minimum measurement duration for an assessable result is two hours. Shorter measurements, such as during a nap or sleep, are not sufficient as they do not provide enough data to carry out a reliable analysis.
Sleep interruptions and waking phases do not interfere with the measurement; they are automatically taken into account by the algorithm. You can simply let the measurement continue if you go to the toilet at night, for example.
Your sleep apnea risk is calculated based on your breathing patterns and the information from the questionnaire. The following breakdown shows how many respiratory events per hour were determined based on your breathing patterns:
Your breathing patterns ...
...show slight irregularities = less than 15 respiratory events per hour.
...were noticeabely irregular that night = 15-30 respiratory events per hour.
...were extremely irregular that night = more than 30 respiratory events per hour.
The risk traffic light is a combination of the results of the breathing patterns and the questionnaire.
Green: Less than 15 respiratory events per hour and no signs of daytime sleepiness.
Yellow: 15 - 30 respiratory events per hour or signs of daytime sleepiness.
Red: More than 30 respiratory events per hour or strong signs of daytime sleepiness.
Learn here how you can interpret your results.
You can activate Snorefox Medical for a one-time payment of €49.99 and get full access for 6 months. Your access is not automatically renewed.
No, you do not need to cancel. Snorefox Medical is not a subscription, but a one-time purchase. Your access expires automatically after 6 months without you having to do anything. If you wish to continue using Snorefox Medical after the 6 months have expired, you can simply purchase access again.
A user account is required so that Snorefox can assign your analyses to your device again after the automatic evaluation on the server. However, your e-mail address will not be saved. When you log in, Snorefox converts your e-mail address into a code, and only this code is transferred to our server. Your e-mail address remains unknown to us and is never stored on our server with the analyses. Through this pseudonymized data processing, Snorefox meets the highest data protection requirements.
You can easily reset your password using the e-mail address you provided. If you enter your password incorrectly once when logging into the app, the following message appears: “Login failed. Forgot your password?”. Tap on it to receive an email with a link to reset your password. If problems occur, please try opening the link on a computer or in a browser. If the reset still does not work, please contact us by e-mail at community@diametos.com or via the form below.
Snorefox is currently only available in Germany and Austria. A concrete timetable for a launch in other countries has not yet been set. If you would like to be informed as soon as Snorefox is available in your country, you are welcome to subscribe to our e-mail newsletter so that you don't miss any news.
The message “Not enough breath sounds measured” indicates that the app was unable to collect sufficient data during the measurement. To resolve the problem, we recommend the following:
If the problem persists, please contact us by e-mail at community@diametos.com or using the form below.
It is currently not possible to export the analysis results directly. However, you can easily take screenshots or show your doctor the results directly in the app.
Damit Snorefox reibungslos funktioniert, sind einige Voraussetzungen erforderlich. Wenn Sie nach dem Update Probleme bei der Nutzung haben, kann das verschiedene Gründe haben.
1. Aktualisierte Datenschutzerklärung
Bei neuen Versionen von Snorefox kann es vorkommen, dass wir unsere Datenschutzerklärung aktualisieren. Um die App weiterhin nutzen zu können, ist es aus rechtlichen Gründen erforderlich, dass Sie der neuen Erklärung zustimmen. Falls Ihnen die aktualisierte Erklärung nicht angezeigt wird, schließen Sie die App bitte einmal vollständig und starten Sie sie erneut.
2. Betriebssystem-Version
Damit Snorefox sicher und zuverlässig arbeitet, wird die App regelmäßig an neue technische Standards angepasst. Leider ist es nicht immer möglich, ältere Betriebssystem-Versionen unbegrenzt zu unterstützen. Falls Sie eine alte Version Ihres Betriebssystems nutzen, kann dies die Nutzung der App beeinträchtigen. Wir empfehlen Ihnen daher, zu prüfen, ob für Ihr Gerät ein Update verfügbar ist, und es gegebenenfalls zu installieren. Ein Update Ihres
Betriebssystems sorgt zudem für allgemeine Verbesserungen in der Sicherheit und Stabilität Ihres Geräts, die mit Updates einhergehen.
Snorefox Medical is compatible with certain smartphone models that have delivered reliable results in previous tests. However, certain models have not delivered the desired performance in previous tests and can therefore not yet be used with Snorefox Medical.
Smartphone models that are compatible with the app can be found here:
Compatible smartphones
We are working on extending compatibility to other models, but cannot currently give an exact timeframe. In the meantime, you may have the option of using another device from the list of compatible smartphones.
Further information for a successful measurement:
Disable energy saving mode
Charge device during measurement
Keep the app in the foreground
Check WiFi connection
If none of this helps, please do not hesitate to contact our support team. You can reach us by e-mail at community@diametos.com or via the form below.
No, your measurement results will not be reported to your insurer.
After the automatic evaluation, the collected audio data is automatically deleted from the server again. The information about your snoring behavior as well as the determined probability of having obstructive sleep apnea is stored on the server. Thus, you can access it at any time until your user account is deleted or you request the deletion of your data.
If you have an existing Wi-Fi connection at night, Snorefox can upload data during the measurement and analyze it immediately after the recording is completed in the morning. Without a Wi-Fi connection at night, all data must first be uploaded in the morning, which delays the analysis. The speed of the evaluation also depends, for example, on the amount of data, your Internet connection and the current server load.
Our support team will be happy to help you. You can reach us using the form below or via WhatsApp and/or by phone on +49 331 23189070. We will get back to you as soon as possible!
Each smartphone model has different hardware for the microphone. Therefore, the volume of your snoring is given in relative units and cannot be compared with the volume of other users. However, you can find out if and when your snoring is stronger by comparing your own values from different nights.
To view previous measurements that are not from the current month, simply tap on the small black triangle next to the month name (marked red in the figure). This will give you a list of all previous measurements. Alternatively, you can also switch between months by swiping/swiping left or right in the calendar view.
Snorefox is compatible with most smartphones, but not with laptops, tablets or smartwatches (check compatibility). You may need to update the software on your smartphone to the latest version.
We are happy about that, of course! 🙂
To leave us a review, please visit the AppStore. There you search for Snorefox, scroll down a bit to the "Ratings & Reviews" section and you can easily tap on the number of stars you want to give us. If you would like to leave us a review, simply tap on the appropriate "Rate" box at the bottom left under the reviews and leave us your review.
You can reach us by mail at
community@diametos.com
via WhatsApp and/or by phone at +49 331 23189070
We will get back to you as soon as possible!
The measurement duration is pre-set in such a way that the measurement ends automatically after eight hours. This means that the measurement is completed even if you forget to end the measurement manually. A measurement duration of 8 hours is usually sufficient to display relevant measured values.
If the measurement was interrupted unexpectedly one night, make sure that there is sufficient storage space available on your device and make sure that your cell phone is connected to the charger during the measurement, as a low or empty battery can end the measurement.
The basic version of Snorefox is available free of charge in the App Store and Play Store. With the free basic version, you can measure the duration and intensity of your snoring. You can get an analysis of your sleep apnea risk with the paid premium version of the app (Snorefox Medical). You can easily upgrade to Snorefox Medical within the app as required. Below you will find an overview of the functions of both Snorefox versions:
You can delete your account directly in the app via the settings. To do this, scroll all the way down in the settings, tap on “Permanently delete account” and confirm the deletion of your account once again. Your account and all associated data will be permanently removed. The process can take up to 72 hours.
If you have not allowed upload via mobile data in your settings, the data will only be uploaded automatically when a Wi-Fi connection is established. However, this only works for one night at a time. This means that you should upload the data once a day so that you can measure again the next night.
To activate the upgrade to sleep apnea risk screening, tap on “Upgrade to risk analysis” within the app. Then tap on “Upgrade now” to be redirected to the App Store or Google Play for payment.
If you have received an activation code for Snorefox Medical from your health insurance provider, tap on “Redeem code”. Enter your upgrade code (note that it is case-sensitive) and then tap on “Check voucher”.
If you see the word “cellular” when uploading your measurement data, this means that the Snorefox app is on the mobile internet, but you have not allowed the app to use mobile data for data upload. You can allow the use of mobile data in the app settings or use a Wi-Fi connection for the data upload.
Snorefox Medical detects breathing irregularities and respiratory events through intelligent audio analysis of snoring and breathing sound patterns. In other words: Snorefox Medical analyzes your snoring and at the same time performs a risk check to determine whether there are dangerous breathing interruptions during sleep. Snorefox Medical shows you the result of the analysis in a simple traffic light scheme. In this way, Snorefox Medical provides quick guidance as to whether a visit to the doctor is necessary.
The Snorefox app runs on popular smartphones and simply uses the phone's internal microphone for analysis. Technically, it is a combination of acoustic pre-processing, intelligent feature extraction and machine classification. This means that Snorefox can do without special measurement microphones or other special hardware - a major advantage over other solutions.
Snorefox ensures the highest data protection requirements through pseudonymized data processing. At the moment of registration, Snorefox converts your e-mail address into a code, and only this code is transferred to our server, with the aim that the generated analyses can be assigned to your cell phone. This means that your e-mail address remains unknown to us and is never stored on our server with the analyses.
