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frequently asked Questions

The measurements end automatically after 8 hours. can i change this

No, this duration is still preset by us, so that the measurement is also ended if you forget to end the measurement manually. The 8 hours are usually sufficient to map relevant measured values.

Is the app free?

The basic version of Snorefox is available free of charge in the AppStore for iOS. In the chart you can compare the features of the free and full version. If necessary, you can easily upgrade to the full version within the app.

Basic and full version

I no longer want to be a Snorefox user. How can I delete my data?

You can delete your account in the app itself in the settings. This will delete your data and also your access. The deletion can take up to 72 hours.

When is the Snorefox for Android coming?

We are working hard to release Snorefox for Android. You can easily join our waiting list at the following link, and get info as soon as you can use Snorefox:

https://snorefox.com/snorefox-fuer-android-warteliste/

Can I save the data and upload it later when there is a WiFi connection?

If you have not allowed the upload via mobile data in your settings, the data will only be uploaded automatically when there is a wifi connection. However, this only works for one night at a time. This means that you should upload the data once a day so that you can measure again the next night.

How do I activate the upgrade to Snorefox Med?

To activate the sleep apnea screening upgrade, tap "Activate Snorefox Med" within the app. You have the option of activating Snorefox Med as a self-payer or by code.

As a self-payer, first tap on "Self-Payer" and then on "Switch to Med", then select your payment method. 

If you have an activation code (e.g. from a health insurance company or as part of the tester program), tap on “I have a code”. When entering the code, you should consider upper and lower case letters.

Upload monitor: cellular

If you see "cellular" in the upload monitor, this means that the Snorefox app is on the mobile internet, but the app has not allowed you to use it. You can allow the use of mobile data in the app settings.

How does Snorefox detect dangerous sleep apnea?

Snorefox detects breathing irregularities and respiratory events through intelligent audio analysis of snoring and breath noise patterns. In other words: Snorefox analyzes your snoring and at the same time carries out a risk check to determine whether there are dangerous breathing stops during sleep. Snorefox shows you the result of the analysis in a simple traffic light scheme. In this way, Snorefox quickly provides orientation as to whether a doctor's visit is necessary. 

Does Snorefox really only use the mobile phone microphone?

The Snorefox app runs on popular smartphones and simply uses the phone's internal microphone for analysis. Technically, it is a combination of acoustic pre-processing, intelligent feature extraction and machine classification. This means that Snorefox can do without special measurement microphones or other special hardware - a major advantage over other solutions.

Does Snorefox share personal information?

Clear no. Through pseudonymised data processing, Snorefox guarantees the highest data protection requirements. What is pseudonymised data processing? At the moment of registration, Snorefox converts your e-mail address into a code and only this code is transmitted to our server with the aim of being able to associate the analyzes generated with your mobile phone. This means that your e-mail address remains unknown to us and is never stored on our server with the analyses. 

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